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Frequently asked questions

When can I move into my room?

Your room will be at your disposal from 15.00 on the day of arrival.

I would like to check in before 3:00 pm. Is that possible?

Yes. Subject to availability, you can move into the room before 15:00. Please ask for this when making your reservation and note that this service is subject to a charge. From 7:00 a.m. € 59,- | From 9:00 a.m. € 29,-

Until when do I have to check out?

Regular check-out is scheduled until 12:00 noon on the day of departure.

I would like to stay longer in the room. Is that possible?

Yes, our hotel offers several options for late check-out. Please ask for availability at the reception upon arrival. Please note that there is a charge for this service. Until 2:00 p.m. € 29,- | Until 4:00 p.m. € 39,- | Until 6:00  p.m.€ 59,-

Where can I store my luggage?

You can store your luggage in our luggage room free of charge. This way you can also make the most of your time in Vienna on arrival and departure days and explore the city with your hands free.

Do you have a transfer service from the airport? How can I order it?

We will gladly organize the transfer from the airport to the hotel for you. For this we need the following data:

  • Name
  • Date of travel
  • Time of travel
  • Flight number
  • Place of departure
  • Number of persons
  • Contact number (cell phone).

Max 3 people with large suitcases or 4 people with smaller suitcases, price € 55 per limousine. Larger cars are also available if needed.

Mini bus:
5-7 persons,Price: € 80 per mini bus.

Credit card surcharge:
You can pay for the limousine or mini-bus by credit card - an extra € 3.00 will be charged.

We can also arrange your transfer from the hotel to the airport during your stay. Please feel free to contact our reception team at any time regarding this.

What is the easiest way to get from the airport to the hotel?

If you do not want to take a cab, the following alternatives are available:

Vienna Airport Lines (VAL)
The bus "VAL 1" will take you to Vienna Central Station in about 25 minutes. From there, it is best to take subway line 1 (U1) in the direction of Leopoldau and change at Karlsplatz station to streetcar line 2 in the direction of Dornbach. Get off at the station Rathaus. From here, our hotel is still about 2-3 minutes away on foot.

The one-way ticket with VAL costs € 8. ( For the onward journey you need an additional ticket of Wiener Linien, which you can buy at the ticket machine in the station. The single trip currently costs € 2.60.

City Airport Train (CAT)
The express train takes you to the city center in 16 minutes without any intermediate stops (stop: Landstraße/Wien Mitte). Here, take subway line 3 (U3) in the direction of Ottakring and get off at the Volkstheater station. The hotel is still a 5-minute walk from here.

Die einfache Fahrt mit CAT kostet € 12. ( Für die Weiterfahrt mit der U-Bahn benötigen Sie einen zusätzlichen Fahrschein der Wiener Linien (derzeit € 2,60), den Sie an den Ticket-Automaten in der Station kaufen können.

Express train S7
Alternatively, you can also use the S7 line (Schnellbahn in the direction of Floridsdorf or Laa/Thaya) to get to the Landstraße/Wien Mitte station. Here you change again to the subway line 3 (U3) in direction Ottakring and get off at the station Volkstheater. The hotel is still a 5-minute walk from here.

For the trip you need a 2-zone ticket of the Wiener Linien. This currently costs € 4.80 and is available at the ticket machine in the station.

What is the fastest way to get to the hotel from the main train station?

From the main station it is best to take the subway line 1 (U1) in the direction of Leopoldau and change at the station Karlsplatz to the streetcar line 2 in the direction of Dornbach. Get off at the station Rathaus. From here, our hotel is still about 2-3 minutes away on foot. A one-way ticket costs € 2,60. You can buy them at the ticket machines of Wiener Linien at the station.

Where can I park my car?

In our own garages you can safely park your car. The cost of a parking space is € 25 per night. Unfortunately, we can not accept firm reservations in advance, but the parking spaces are assigned only on the day of arrival. If we are unable to provide you with a parking space, we will be happy to inform you about other parking options in the area. On weekends and public holidays you can also park your car comfortably on the street.

We also offer an e-charging station! The cost of a parking space here is € 25 per night plus the cost of electricity (0.40 EUR per kWh).

When can I have breakfast?

We have also thought of the late risers among our guests. Therefore, our rich breakfast buffet awaits you daily from 7:00 a.m. to 12:00 p.m.. When the weather is nice, you can enjoy your breakfast in our green courtyard. Breakfast à la Josefshof

Are pets allowed?

You are welcome to take your pet with you. Pets are welcome in our house! The extra charge is € 15 per night.

Where can I print my documents or boarding passes?

In our Internet Corner you can use the Internet around the clock and print out your documents or boarding passes. Our reception team will be happy to assist you - also with the online check-in for your flight.

Is there free wifi in the hotel?

Yes. Wi-Fi is available free of charge in every room and in all common areas in the hotel. Upon your arrival, we will gladly inform you how to log in.

Are there wheelchair accessible rooms in the hotel?

Yes. All rooms in the hotel are barrier-free accessible. We have handicapped accessible rooms including shower. We kindly ask you to ask for availability when booking.

How far is the city center?

Vienna's city center can be reached from our hotel in just a few minutes on foot. Well-known sights such as the Rathausplatz, the Burgtheater, Parliament and the Volksgarten are right on our doorstep, so to speak. The Museumsquartier and Mariahilferstraße are also only 10 to 15 minutes away on foot.

Can I have dinner at the hotel?

Our hotel bar is open around the clock. Here you can order hot and cold drinks, drinks and small hot dishes for hunger in between. Learn more about our offer in Joe's Bar.

If you prefer to visit a typical Viennese restaurant or coffee house, our reception team will be happy to inform you about the possibility nearby.

Can I book tours or order event tickets with you?

We are looking forward to your inquiries regarding city tours, concerts and sightseeing. Save the time and book your tours or event tickets directly with us.